Sessions are 30 minutes, you’ll be asked to complete a questionnaire prior to your booked time because this maximises your appointment. Heidi will review your questionnaire prior to speaking to you. If she has any additional questions, you’ll be notified ahead of your session time. Your questionnaire is completely confidential, held within an encrypted system of which Heidi is the only one to see what is written. Questionnaires are destroyed following your session.
On booking, you will be given a selection of dates and times to choose from. You will be emailed prior to your appointment a unique Zoom meeting link for you to click for your appointment time. When you click at your appointment time Heidi will be there. You’ll be able to see her and she will be able to see you. Yes, you can use your mobile for the link, a tablet, laptop or computer. Your Zoom appointment is recorded, the link will be sent to you for downloading following the session. If you want to keep your recording, you will need to download it within 14 days because after 14 days it is removed permanently from our system. If you haven’t a suitable device for a Zoom meeting, Heidi will call a landline free of charge for your session, but phone calls are not recorded.
Heidi has only 32 appointment slots available per month across all 1-2-1 options. Everyone may book a session with Heidi, however priority will be given to members of Heidi's Circle first.